Freight
Consignments leaving Malaysia, by air or by sea.
Door to door, door to airport or door to port, with the temperature requirement and the transit time settled before anything is booked.
A domestic run that goes wrong costs you a day. An international one that goes wrong costs you the consignment, because by the time anybody notices, it has been in the wrong condition for a week and is somewhere you cannot reach it.
That is why the decisions get made before booking rather than at the airport. What the product is, what range it has to stay inside, how long it can tolerate being in transit, and therefore whether it goes by air or by sea. Get that sequence right and international freight is ordinary. Get it backwards and you are hoping.
Where our responsibility ends
Three arrangements, and you pick the one that fits.
The difference is not the service quality. It is how much of the journey we are holding, and where the receiving side takes over.
D2D
Door to door
We take the consignment from your premises and deliver it to the receiving address. The handovers in between are ours to manage, which is the point of buying it this way.
D2A
Door to airport
Collection and handling through to the departure airport, where the consignee or their agent takes over. Used where the receiving side already has arrangements at destination.
D2P
Door to port
The same arrangement for sea freight, through to the port of loading. Slower and cheaper, and workable for product whose stability allows the transit time.
Air and sea
The choice is made by the stability window.
Not by cost alone, and not by habit. How long the product can be in transit is what decides it, and that number should come from the data rather than from an assumption.
Air
For anything where transit time is the constraint, which covers most temperature-sensitive pharmaceutical and clinical product. Faster, more expensive, and often the only option the stability data allows.
Sea
For volume where the product tolerates the duration. Substantially cheaper per unit, and viable more often than people assume once the stability window is actually checked rather than guessed at.
Held before departure
Consignments can sit in our storage at the right range while paperwork clears, instead of waiting somewhere that nobody is monitoring.
Domestic movement is handled separately. See collection and delivery within Malaysia.
Questions
Asked before an international booking.
Not covered here? Ask us directly and you will get a straight answer.
What is the difference between D2D, D2A and D2P?
They describe where our responsibility ends. Door to door runs from your premises to the receiving address. Door to airport ends at the departure airport, and door to port at the port of loading, with the consignee handling it from there. Which one suits you usually depends on whether the receiving side already has its own arrangements.
Can you move temperature-sensitive product internationally?
The range has to be agreed before booking, because it determines the packing, the routing and sometimes whether the consignment can go by sea at all. Send us the product, the range and the destination and we will tell you what is workable before you commit to a shipping date.
Should we send by air or by sea?
Air if the transit time is the constraint, which it usually is for temperature-sensitive product. Sea is worth checking for volume shipments, and it is viable more often than people assume once the stability window is looked at properly rather than assumed to be short.
Can you store the consignment before it ships?
Yes. Goods can be held at 2–8 °C or 15–25 °C while documentation clears, so nothing sits at ambient in a warehouse nobody is checking.
Contact
Tell us the product and the destination.
What it is, the range it has to stay inside, where it is going and by when. We will come back with whether it goes by air or sea and what it costs.